Guest Directory

Leon Kiteley

Group General Manager

Can’t find what you are looking for?

Our reception is available 24 hours a day and our team will be able to assist you with any questions that you may have. Feel free to call or email them at any time:

T: +44 (0)131 558 1600
E: reception@princesstreetsuites.com

In order to minimise our impact on the environment, we have made the decision to eliminate daily housekeeping. By reducing unnecessary power, water, and linen usage, we hope to contribute to a more sustainable future. If guests desire additional housekeeping services during their stay, our front-of-house team will be more than happy to assist upon request.

To ensure that all of our guests have a safe & enjoyable stay with us we ask that all guests follow our house rules:

• That all guest vacate their apartment by 11 am on the day of departure. A Late Check-Out is available for £25.00 per hour (subject to availability and only available until 2 pm).
• Please consider other guests in respect of noise levels. Many of our guests are families who have small children.
• As a fire precaution, we do not allow the use of candles or other open flames within the apartments. We ask for all residents under no circumstances to drape flammable objects such as towels or clothing, etc over light fittings or heaters.
• The fire alarms are tested weekly on Wednesdays at 12:30 pm.
• Please refrain from smoking in all areas of the building. Please note that smoking in non-smoking areas is illegal in Scotland and offenders may be prosecuted.

Our guests are required to provide a pre-authorisation on a credit or debit card upon arrival. The pre-authorisation amount is £100 per one-bedroom & studio apartment & £150 per two-bed, three-bed or our penthouse apartment. This pre-authorisation is to cover any extras or incidents that may occur while you are staying with us. Please note that a pre-authorisation is not a payment and is held by your bank and will be released to you upon departure if no incidences occur whilst you stay with us. Depending on your bank the pre-authorisation may take up to 9-10 working days to be released.

Sign up to our members list today and become a valued member, enjoying a 20% discount.

After submitting your email address, you’ll receive a 4-Digit Code, unlocking your exclusive discount.

Please note that you are required to submit your email address each time you make a new booking  

Sign up here

1. Make sure the plug for the oven which is located on the kitchen wall is switch-on. We keep it switched off prior to guests’ arrival for safety and environmental reasons. Once you have turned the switch on you will notice that the oven’s clock will appear.
2. Select the desired cooking option (oven or grill etc).
3. Select the desired temperature

1. Open the door

2. Put in dishwasher cleaning tablet into small silver recess.

1. Ensure the electric shower’s power switch is on which will either be located at the entrance of the door frame of the bathroom or in the hall.
2. Adjust water pressure
3. Adjust temperature

Please note: that only our three-bedroom apartments have electric showers, all other apartment types do not require the above instructions.

1. Turn on the water
2. Adjust temperature

1. To turn the heating on simply turn the thermostat in the hallway to the right until you hear a “click”. The heating will now be on.
2. The temperature can now be controlled by the thermostat to suit your needs.
3. To turn the heating off. Turn the thermostat on the wall to the left until you hear a “click”.

1. Open drawer on the top left
2. Insert washing powder to left-hand slot
3. Close drawer
4. Select wash temperature on the dial on right by turning to the left.
5. Press the start button.

Guest can purchase tablets at reception for a cost of £1 per tablet

Please ensure the cooker extractor fan is switched on to full power whilst cooking or using the toaster.

Should the fire alarm go off reception staff, having been alerted by the fire system, will phone to ensure everything is ok. Please answer this call promptly as if no reply is given immediately the fire brigade may be called.

The alarm should NEVER be silenced in the event of a real fire, no matter how small.

There are several Break Glass points throughout public areas of the building. These can be used if a genuine fire takes place.

Furthermore, fire blankets are located in every apartment’s kitchen.

One of the capital’s most stylish bars, located in the heart of the city.

With a bold, elegant & luxurious interior mixing Georgian styles with a fresh contemporary twist, the design of the bar takes reference from 1800’s postal offices of which the building shares its past use. Scotland is distinguished across the globe for providing some of the finest produce. The bar resources products from an array of some of Scotland’s finest suppliers all of which share our environmental values. In the future, we look to offer a range of light meals & small plates to accompany our drinks menu which will focus on a fine selection of some of the best Scottish whiskies and spirits.

Room service is available 24 hours a day. You can order from your apartment via our Guest Web App or by calling our reception team: T: +44 (0)131 558 1600 

Our breakfast hampers are ideal for those guests looking to start the day slow and enjoy a selection of continental breakfast items in their apartment. Our breakfast hampers include the following items on a per person per day price of £7.50:

• Bread
• Milk
• Orange Juice
• A selection of Jams
• A selection of cereals & Muesli
• Butter
• Walker Oatcakes
• Cheese
• Scottish Shortbread

Everything you need at your fingertips 

Whatever you need you will be able to find it on our Guest Web App

It is here to help make your time with us as special and as easy as possible.

Here is a list of everything you will find:

• Speedy check-in– grab your keys and head straight to your apartment
• Guest Directory– Everything you need to know about our apartments
• Extras & Enhancements– From late check-out to a bottle of champagne waiting for your arrival
• Concierge Services– Book a taxi or report any maintenance issues
• Order Room Service– Order drinks from our bar available 24 hours a day
• Exclusive Offers– Includes offers on drinks, food & afternoon tea
• Book Tours & Attractions– Get the best rate on the city’s best attractions and tours
•  Our City Guide – Everything you need to know, the best places to go, see, learn, and dine

We are happy for you to order via a delivery service to your apartments such as Deliveroo or Uber Eats delivery. Just ask them to pop it into reception for a contact-free delivery. Remember to keep an eye on your app so you know when it has arrived and please notify reception so that they are aware.

There is no onsite car parking available at Princes Street Suites but our guests are entitled to receive a 40% discounted partner rate of £14.40 for 24 hours at the nearby QPARK which offers car parking in the centre of the city and only a short walk from our hotel.

How to obtain our discounted partner rate

Guests are required to pre-book their car parking space via the Q-park website prior to arrival, they will be required to provide their vehicle registration and enter the following discount code: PSSOM40

The car park is located on Greenside Row, EH1 3AN (Just off the East End of Princes Street, located underneath the OMNI Centre and Edinburgh Playhouse and is a short walk away from Princes Street approximately 5 minutes walk.

Click here for directions from Princes Street Suites

Please note that the discounted partner rate is subject to availability and change by QPARK without prior notice.

We are here to help!

Do you have any questions regarding car parking? or perhaps you need help finding our hotel or the Q-park car park? We are here to help, please feel free to contact us and we will be happy to answer any questions that you may have. Alternatively, you can visit our FAQs page which may answer your questions.

Direct Dial Number

There is no onsite car parking available at Princes Street Suites. Our guests are entitled to receive a discounted partner rate of £12 for 24 hours at the nearby QPARK which offers car parking in the centre of the city and is only a short walk from our apartments. The car park is located on Greenside Row, EH1 3AN (Just off the East End of Princes Street, located underneath the OMNI Centre and Edinburgh Playhouse and is a short walk away from Princes Street approximately 5 minutes walk.

Please note that the discounted partner rate is subject to availability and change by QPARK without prior notice.

Please Note: When using contactless payments at Q-park, our guests won’t be qualified for our discounted partner rate. In order to use a follow-on ticket (given to our guests on check out), you must take a paper ticket on arrival at the car park.

We are here to help!

Do you have any questions regarding car parking? or perhaps you need help to find us or the Q-park car park? We are here to help, please feel free to contact us and we will be happy to answer any questions that you may have. Alternatively, you can visit our FAQs page which may answer your questions.

Car Hire

You can access all of the information required to travel around and out of our city by the following local transport providers:

Buses

Lothian Buses have over 50-day bus routes across Edinburgh and the Lothians. Visit their website for bus routes timetables, and ticket information: www.lothianbuses.com

If you are traveling to the borders then Border Buses is the company that covers this network. Visit their website for bus routes timetables and ticket information:

www.bordersbuses.co.uk

Trains 

Edinburgh Waverley railway station is the principal station serving the city although there is also Haymarket which is located in the East end. Waverley is within a short walk from our property and located in the city center on Princes Street (Princes St, Edinburgh EH1 1BB).

The following train companies operate via this station: 

• LNER.
• Avanti West Coast.
• CrossCountry.
• Transpennine Express.
• ScotRail.

Visit their website for further information.

In need of train tickets?

Click here to start planning your journey.

Trams

Edinburgh Trams is a 14-kilometer line between York Place in the New Town and Edinburgh Airport, with 16 stops. Click here to view the route map and obtain further information.

Airlink

The blue Airlink bus runs frequently between Waverley Bridge and Edinburgh Airport. The journey takes approximately 35 minutes. Click here to learn more about the routes.

We work with Tourdesk to offer our guests not only a great selection of Edinburgh’s and Scotland’s most desired tours and activities but at a highly reduced cost. They have over 130 experiences for you to choose from covering all aspects and topics to include history, food and drink, dancing & music, sport, walking, and anything else you can possibly think of. Click here to view their list.

Please feel free to use our FAQs page which should answer any questions that you may have. Please do not hesitate to contact reception by dialling 0 if there is anything they can help you with.

Children of any age are welcome and will need to be accompanied by an adult throughout their stay. All cots are subject to availability. The minimum age for check-in is 18.

As an affiliated company of the Edinburgh Collection, our data is collected and processed by the Edinburgh Collection. Princes Street Suites is regulated by the Edinburgh Collection privacy policy. At the Edinburgh Collection, we stress the importance of privacy and are committed to earning the trust of our guests by adopting high standards for the protection of personal information.

We respect your right to privacy. Any personal information which you volunteer on this website will be treated with appropriate standards of security and confidentiality and in accordance with the UK Data Protection Act, 2018, which is the UK’s implementation of the General Data Protection Regulation (GDPR). You can view our Cookie Policy here.

Our team is here to help whenever you need us, we are available 24 hours a day and our team will be able to assist you with any questions that you may have. Feel free to call using your apartment phone by dialing zero (0) or call or email them at any time using the following:

T: +44 (0)131 558 1600

E: reception@princesstreetsuites.com