FAQs

Check-In is available from 15:00 and Check-Out is available until 11:00

Our reception is open 24 hours a day

We cannot guarantee an early check-in but we do our best to accommodate and will allocate the first apartment available for you.

A late Check-Out is available for £25.00 per room per hour (subject to availability and only available until 2 pm).

Some of our apartments, including a selection of our 1-bedroom, 3-bedroom, and our penthouse suite, are accessible to guests with disabilities. We kindly ask that you contact us directly before booking to confirm the availability of an accessible apartment that meets your requirements.

Sign up to our members list today and become a valued member, enjoying a 20% discount.

After submitting your email address, you’ll receive a 4-Digit Code, unlocking your exclusive discount.

Please note that you are required to submit your email address each time you make a new booking  

Sign up here

If you would like to amend or cancel your booking please check your cancellation terms which can be found on your email confirmation, amendments may be subject to a charge. Any amendments or inquiries can be made by contacting our reservations team alternatively you can amend or cancel your booking via our guest portal.

If you have booked through a third party such as Expedia or Booking.com please contact them directly to make cancellations or amendments.

Contact us for assistance with your booking confirmation, contact our reservations team.

Contact us for assistance with your booking confirmation, contact our reservations team.

Our guests are required to provide a pre-authorisation on a credit or debit card upon arrival. The pre-authorisation amount is £150. This pre-authorisation is to cover any extras or incidents that may occur while you are staying with us. Please note that a pre-authorisation is not a payment and is held by your bank and will be released to you upon departure if no incidences occur whilst you stay with us. Depending on your bank the pre-authorisation may take up to 9-10 working days to be released.

In order to minimise our impact on the environment, we have made the decision to eliminate daily housekeeping. By reducing unnecessary power, water, and linen usage, we hope to contribute to a more sustainable future. If guests desire additional housekeeping services during their stay, our front-of-house team will be more than happy to assist upon request.

There is no onsite car parking available at Princes Street Suites but our guests are entitled to receive a 40% discounted partner rate of £14.40 for 24 hours at the nearby QPARK which offers car parking in the centre of the city and only a short walk from our hotel. Q-Park is open 24/7 and features PaSS Technology (Automated Number Plate Recognition) for seamless entry and exit. This car park also provides electric vehicle charging stations – click here for more information on how to use these facilities

Please note Edinburgh now operates a Low Emission Zone (LEZ) for further information please visit www.edinburgh.gov.uk

How to obtain our discounted partner rate

Guests are required to pre-book their car parking space via the Q-park website prior to arrival, they will be required to provide their vehicle registration and enter the following discount code: PSSOM40

The car park is located on Greenside Row, EH1 3AN (Just off the East End of Princes Street, located underneath the OMNI Centre and Edinburgh Playhouse and is a short walk away from Princes Street approximately 5 minutes walk.

Click here for directions from Princes Street Suites

Please note that the discounted partner rate is subject to availability and change by QPARK without prior notice.

We are here to help!

Do you have any questions regarding car parking? or perhaps you need help finding our hotel or the Q-park car park? We are here to help, please feel free to contact us and we will be happy to answer any questions that you may have. Alternatively, you can visit our FAQs page which may answer your questions.

Our breakfast hampers are ideal for those guests looking to start the day slow and enjoy a selection of continental breakfast items in their apartment. Our breakfast hampers include the following items on a per person per day price of £7.50:

• Bread
• Milk
• Orange Juice
• A selection of Jams
• A selection of cereals & Muesli
• Butter
• Walker Oatcakes
• Cheese
• Scottish Shortbread

There are no bike storage facilities at Princes Street Suites. Waverley Train Station is located a short walk away from our property and has bike storage.

Waverley Train Station is located a short walk away from our property.

In need of train tickets?

Click here to start planning your journey.

Various options are available from Edinburgh Airport. There is a tram stop and Airlink bus stop located on Princes Street a short distance from our property and takes approximately 40 minutes from door to door.

Sadly we do not have any DDA-compliant apartments but the communal areas of the property are fully accessible by wheelchair such as our reception, bar and lounge areas. Our friendly team will be happy to assist you if you have any concerns or questions regarding accessibility.

We have a variety of apartments suitable for families. Our two-bed apartments can accommodate up to 6 guests when a sofa bed is available and we can accommodate 8 guests, in our three-bedroom apartments and penthouse suite when a sofa bed is available. Cots and high chairs are available upon request from reception but we require advanced notice prior to arrival to ensure availability.

Irons and ironing boards are available in all of our apartments.

Each apartment provides a hairdryer for your convenience.

Yes, we provide free luggage storage to our guests before check-in and after check-out.

Sadly we can only store the luggage of our residents.

One of the capital’s most stylish bars, located in the heart of the city.

With a bold, elegant & luxurious interior mixing Georgian styles with a fresh contemporary twist, the design of the bar takes reference from 1800s postal offices of which the building shares its past use. Scotland is distinguished across the globe for providing some of the finest produce. The bar resources products from an array of some of Scotland’s finest suppliers all of which share our environmental values.

Indulge in a variety of delightful menus exclusively for our valued in-house guests. From tempting drinks and cocktails to delectable cuisine, you can easily order through our Web Guest App. Your chosen drinks and food will be expertly prepared and await your collection at the bar for a seamless experience.

Our click-and-collect service is available 24 hours a day. You can order from your apartment via our Web Guest App. Your chosen drinks and food will be expertly prepared and await your collection at the bar for a seamless experience.

Our stunning Penthouse suite can be transformed into a comfortable and personable space providing the perfect venue for corporate events, meetings, and special occasions. Offering 1,248 sq ft (116 sq m) of accommodation our stunning Penthouse has spectacular views of Edinburgh’s Old Town from the lounge and private balcony. Hire of the apartment also includes access to our stunning roof terrace which boasts eye-catching panoramic views of Edinburgh’s skyline.

Located in the very heart of Edinburgh, at the end of Princes Street, Princes Street Suites apartments are just a 10-minute walk from the Royal Mile and Holyrood Palace, a 10-minute walk from the banking center of the city, and a 10-minute taxi trip from the EICC and Edinburgh Castle.

We can provide everything that you may require to host a successful event.

Day rates are available for small groups of up to 12 people.

If you have any questions please contact our team.

T: +44 (0)131 558 1600
E: reception@princesstreetsuites.com

If you would like to discuss corporate bookings please contact our team via either phone or email.

T: +44 (0)131 558 1600
E: reception@princesstreetsuites.com

If you would like to discuss extended stays please contact our team.

T: +44 (0)131 558 1600
E: reception@princesstreetsuites.com

Everything you need at your fingertips 

Whatever you need you will be able to find it on our Guest Web App

It is here to help make your time with us as special and as easy as possible.

Here is a list of everything you will find:

• Speedy check-in– grab your keys and head straight to your apartment
• Guest Directory– Everything you need to know about our apartments
• Extras & Enhancements– From late check-out to a bottle of champagne waiting for your arrival
• Concierge Services– Book a taxi or report any maintenance issues
• Order Click & Collect Drinks & Food from our Bar – Order drinks from our bar available 24 hours a day
• Exclusive Offers– Includes offers on drinks, food & afternoon tea
• Book Tours & Attractions– Get the best rate on the city’s best attractions and tours
•  Our City Guide – Everything you need to know, the best places to go, see, learn, and dine

All discount codes are only redeemable when booking directly on our website or over the phone with a member of our reservations team. If you are making your reservation on our website there are numerous ways to add your promotional code. You can add it when making your initial date search via our website or once you have selected your apartment type in our booking engine.

We offer dog-friendly accommodation but an additional one-off charge of £50 does apply to ensure your apartment is suitable for our next guests. When making a reservation via our website simply select “Bring your dog” in the enhancements section. If you have any questions then please do contact our team which will be more than happy to help.

Children of any age are welcome and will need to be accompanied by an adult throughout their stay. All cots are subject to availability. The minimum age for check-in is 18.

As an affiliated company of the Edinburgh Collection, our data is collected and processed by the Edinburgh Collection. Princes Street Suites is regulated by the Edinburgh Collection privacy policy.

At the Edinburgh Collection, we stress the importance of privacy and are committed to earning the trust of our guests by adopting high standards for the protection of personal information.

Our policy outlines the type of personal information we collect and receive and in order to comply with the general data protection regulation, this includes the circumstances in which we collect or receive personal information, the policies and procedures we have established outlining its use, storage, length of time we hold data for and for sharing certain types of personal information in certain limited circumstances. The procedures you should follow if you have any questions or requests in respect of your personal information or our policies and procedures and the person to whom such questions or requests should be directed, and the means by which to communicate with that person. The Edinburgh Collection privacy policy also highlights the procedure we are following in order to keep your personal data accurate and where necessary up to date as well as the procedure we would follow in case of a data breach.

In this policy ‘The Edinburgh Collection ‘ means The Edinburgh Collection LTD. and its affiliated companies, as they may exist from time to time, which include, without limitation, the subsidiaries which carry on a business that use the following names: The Edinburgh Collection, The Edinburgh Collection LTD. The words ‘we’ and ‘The Edinburgh Collection’ include the following hotels & serviced apartments Old Waverley Hotel, Haymarket Hub Hotel, Holyrood ApartHotel, and Princes Street Suites.

In this policy, personal information means information about you that is personally identifiable like your name, address, e-mail address, phone number, IP address and that is not otherwise publicly available and is not part of your work identification.

It also includes information on guest preferences and usage, when such information is supplied to or recorded by The Edinburgh Collection in the course of transacting business with an individual.

The Privacy Protection Policy does not apply to information regarding The Edinburgh Collection corporate customers. However, such information is protected by other The Edinburgh Collection policies and practices and through contractual arrangements.

How you may provide us with your personal information

1. By making a reservation, checking-in, and by using The Edinburgh Collection services.
2. By registering with The Edinburgh Collection newsletter.
3. By providing it to us in communications regarding service delivery such as comment cards, emails, reviews.
4. By providing the information to us by participating in a marketing initiative.
5. By visiting our website, and social media pages.

Below we will outline the type of information typically collected in each of these circumstances, the reasons for doing so, how we will use it, store it, and how long we keep it for.

Making a reservation

When making a reservation or using The Edinburgh Collection services, it is necessary to have information to identify you, contact you, and to process your purchase and requests. This information usually includes your name, address, phone number, e-mail address, credit card number, expiration date, and language preference. It may also include if you choose to share that information with us, your preferences regarding the delivery of your services such as the type of room, type of bed, and the like. You may wish to have your purchase of The Edinburgh Collection’s services recognised in a third party’s loyalty program with which The Edinburgh Collection has a relationship. To do so will require you to provide us specific verification information such as your membership number in the third-party program. We also offer exclusive discounts from time to time that may have qualifying criteria. Sometimes we offer special offers to, for example, seniors or for children. To assess your eligibility and process your reservation correctly, we need to record your date of birth at the time of booking. You may be required to provide personal identification with your date of birth to verify this upon check-in.

The Edinburgh Collection is a small portfolio of hotels in Edinburgh, UK. Your personal information is shared with the hotel where you intend to stay and those of its employees involved in delivering the service to you to the extent necessary for them to do so and to process the transaction. All hotels that are managed by The Edinburgh Collection are required to agree to abide by the terms of this Privacy Protection Policy.

From time to time, we offer packages or other services that involve third parties. If you are partaking in such a package or service, your personal information will be shared with that third party to the extent necessary to provide that service and process the purchase or request.

The Edinburgh Collection may use the information you provide to send you offers and information about The Edinburgh Collection services and those of select third parties. Your information will not be given to these third parties but rather the offer of the third party will be provided to The Edinburgh Collection which will manage the distribution.

All data collected through the process of a booking or transactions will be kept for 6 years accordingly to the tax legislation requirement, with the exception of digital Credit Card details which are automatically erased 24 hours after checking out. Physical credit card details will be destroyed within two weeks following check out.

Information provided to us in communications regarding service delivery such as comment cards, emails & reviews

Information provided to us in such a fashion will be used solely to record your comments, communicating with you in respect of them, reviewing them with the subject hotel and hotel personnel, to recognise employees for excellence of service delivery, and for developing improvements in service delivery.

The Edinburgh Collection offers you the ability to receive targeted, timely notification of time-sensitive offers

To sign up for this service, we require you to provide us with your e-mail address, first name, last name, language preference, and country of residence. Based on the lawful basis of consent, you are required to opt-in if you would like to receive our newsletter and offers. By opting in you give your consent for us to keep your data for six years. You may unsubscribe at any time using the link provided on every e-mail message, and you will no longer receive e-mail offers and promotions for the specified subscription or website, as the case may be. You may at any time in the future opt-in to receive e-mail offers.

By visiting one of our websites and social media pages

We use “cookies” on our websites. Cookies are pieces of information that an Internet site transfers to your hard drive for record-keeping purposes. The use of cookies is an industry-standard — you’ll find them almost everywhere on the Internet. The Edinburgh Collection uses cookies to recognise visitors when they return to our sites. Once we know it is you, we can customise your online visit.

We may also evaluate our content and services and tailor our websites, for visitors, based on other information we collect. Such as IP addresses, which are numbers assigned to your computer whenever you use the Internet, pixel tags (or clear gifs), and the type of Internet browser or operating system you are using. This information is collected in the aggregate, but we may tie it to your personal information through cookie use as described above.

We use Hotjar and Google Analytics to measure how visitors interact with content on our websites. We also use Facebook Custom Audiences to ask Facebook to show you ads that are customised based on your interaction with our websites or our Facebook applications and to measure how you interact with those ads. All of these services use cookies and similar technologies, such as web beacons, tags, and embedded scripts, to record information about your interaction with our websites. Additional information on how these services use such technologies can be found on Google’s website, and Facebook’s website. The principles summarise how Google protects information collected through Google Analytics. Facebook’s Data Use Policy describes how Facebook protects information collected through Facebook Custom Audiences.

Why we collect personal information

1. To establish and maintain a responsible commercial relationship with you and to provide ongoing service. On the basis of your consent, we may securely hold your data for marketing purposes and will store proof of your consent. You may also withdraw your consent concerning the use of your personal information for marketing purposes or at any time. E-mail us at GDPR@theedinburghcollection.com, using ‘Unsubscribe’ as the subject line, and provide us sufficient personal identifiers so we can act effectively on your request.
2. To understand your needs and preferences. We maintain a record of the products and services you receive from us, and we may ask for additional information so that we can serve you better. For example, we may record your preference for the type of room. This information will be held on the basis of legitimate interest for a maximum of 20 years in our PMS and will only be processed in case of rebooking.
3. To develop, enhance, market, or provide products and services. For example, we look at our guests’ use of our services so that we can understand better how to improve our services. This data will be held for a maximum of a year. After a year the data will be processed anonymously for us to build statistics on market trends.
4. To manage and develop our business and operations. For example, we analyse guest patterns of usage of our hotels and services to help us manage them efficiently and plan for future growth. This data will be held for a maximum of a year. After a year the data will be processed anonymously for us to build statistics on market trends.
5. To meet legal and regulatory requirements. With regards to the tax legislation, we have the obligation to keep invoices and registration cards for 6 years. After checking out this data is safely stored and is not subject to any more processing unless it is requested by a legal authority.

When do we disclose personal information?

We disclose personal information only in these limited circumstances:

1. We may disclose a guest’s personal information to a person who, in the reasonable judgment of The Edinburgh Collection, is seeking the information as an agent of the guest – for example, a travel agent who is booking a reservation on behalf of the guest.
2. Personal information will be shared with The Edinburgh Collection hotel for which your reservation has been made so that they may provide the services you have reserved.
3. Personal information may be shared with other The Edinburgh Collection hotels so that they may better provide services to you in the event you wish to travel to that The Edinburgh Collection hotel in the future.
4. Personal information will be shared with a third party involved in supplying the guest with the services they have purchased to the extent necessary to affect the supply and the processing of the transaction.
5. Personal information may be shared with a third party retained by The Edinburgh Collection to perform functions on its behalfs such as reservations handling, data processing or storage, guest surveys, or research.
6. Personal information may be shared with an agent retained by The Edinburgh Collection to evaluate a customer’s creditworthiness or to collect a customer’s account.

7.Personal information may be shared with a public authority or an agent of public authority if in the reasonable judgment of The Edinburgh Collection it appears that there is an imminent danger to life or property which could be avoided or minimised by disclosure of the information, or which disclosure is compelled by legal authority.

Any such disclosure of a guest’s personal information by The Edinburgh Collection to a third party will be made only on a confidential basis conditioned upon the information being used only for the purpose for which it has been disclosed.

In order to make sure your data is safe and secure we make sure our partners and third party respect the general data protection regulation by checking and keeping a copy of their own privacy policy

Principles

1. The Edinburgh Collection will not collect, use, or disclose your personal information for any other purpose than those identified above, except with your consent.
2. The Edinburgh Collection will protect your personal information with appropriate security safeguards.
3. The Edinburgh Collection will take appropriate steps to protect the confidentiality of your personal information when dealing with third parties.
4. The Edinburgh Collection will strive to keep your personal information as accurate and up to date as is necessary for the purposes identified above.
5. The Edinburgh Collection will honor your request to access your personal information within a month following your inquiry. Please note that if GDPR advises that a request can be made via any channel, but we recommend you send us an email at GDPR@theedinburghcollection.com for best practices.

You are always free to refuse to provide personal information to us.

However, in either case, this may limit our ability to serve you.

If you have questions or concerns about our privacy practices or wish to request in respect of your personal information, please contact our marketing department at GDPR@theedinburghcollection.com or if you prefer by writing to us at:

The Edinburgh Collection

1 Nether Bakehouse,

Holyrood,

Edinburgh,

EH8 8PE

Sadly we do not have any DDA-compliant apartments but the communal areas of the property are fully accessible by wheelchair such as our reception, bar and lounge areas. Our friendly team will be happy to assist you if you have any concerns or questions regarding accessibility.

When booking more than 5 rooms, different policies and additional supplements may apply. If you would like to discuss this in more detail please contact our team.

If you would like to discuss any complaints please contact our team and we will get the hotel manager to contact you to discuss your issue as soon as possible +44 (0)131 558 1600 GM@princesstreetsuites.com

We no longer issue proformas for phone payments. Instead, we use the ‘Pay by Link’ system. Guests who wish to pay before arrival must request this at least 10 days in advance.

American Express, VISA, Master card, Maestro, SOLO

We acknowledge that our operations may impact the environment and are committed to reducing any negative effects. We strive to improve continuously by following best practices in sustainability, and we encourage our team, suppliers, and guests to join us in being environmentally aware. You can find our policy here.