Reception

What are the check-in & check-out times?

Check-In is available from 15:00 and Check-Out is available until 11:00

What time is reception open until?

Our reception is open 24 hours a day

Check-in

Is it possible to check-in early?

We cannot guarantee an early check-in but we do our best to accommodate and will allocate the first apartment available for you.

How can I check-in online?

To save time at check-in, you can complete your registration card online. This allows guests to simply collect their keys upon arrival and head straight to your apartment.

You will have received a link within your booking confirmation email which provides you access to our guest companion system this allows you to both check-in or check-out online as well as amend your booking, you can access our guest companion system at any point before, whilst you are staying with us and after.

To check-in online visit the guest companion system and complete your online registration form, once this is completed you will then receive an email one hour prior to check-in this will allow you to complete your online check-in. You will then receive an email confirming that your online check-in was successful and all you need to do is collect your key at reception.

Click here to access our guest companion system

Check-out

Is it possible to check-out after 11am?

A Late Check-Out is available for £25.00 per room (subject to availability and only available until 2 pm).

How can I check-out online?

Checking out online allows guests to simply drop their keys at reception on the way out. It offers you the option of a contact-free checkout allowing you to skip the queues at the reception desk in the morning and settle your bill to include any extras that you may have consumed throughout your stay.

You will receive an email from us one hour before your check-out is due to take place. The email will provide you with a link giving you access to our guest companion system which will allow you to settle your bill. You will then receive an email confirming that your online check-out was successful and all you need to do is drop off your key at reception.

Reservations

How do I cancel or make changes to my reservation?

If you would like to amend or cancel your booking please check your cancellation terms which can be found on your email confirmation, amendments may be subject to a charge. Any amendments or inquiries can be made by contacting our reservations team +44 (0)131 558 1600 info@princesstreetsuites.co.uk alternatively you can amend your booking via our guest companion system.

If you have booked through a third party such as Expedia or Booking.com please contact them directly to make cancellations or amendments.

I haven't received a booking confirmation, what should I do?

Contact us for assistance with your booking confirmation, contact our reservations team +44 (0)131 558 1600 info@princesstreetsuites.com

What do I do if I lose my reservation number?

Contact us for assistance with your booking confirmation, contact our reservations team +44 (0)131 558 1600 info@princesstreetsuites.com

Parking Facilities

Do you have a Car Park?

There is no onsite car park at Princes Street Suites. Our guests receive a discounted rate of £12 for 24 hours at the nearby QPARK car park located on Leith Street EH1 3AN (Just off the East End of Princes Street) subject to availability and change by QPARK without prior notice.
www.q-park.co.uk

Please Note: When using contactless payments at Q-park, our guests won’t be qualified for our discounted partner rate. In order to use a follow-on ticket (given to our guests on check out), you must take a paper ticket on arrival at the car park.

Bike Storage

Do you have bike storage?

There are no bike storage facilities at Princes Street Suites. Waverley Train Station is located a short walk away from our property and has bike storage.

Location & Transport

What is the closest train station?

Waverley Train Station is located a short walk away from our property.

How do I get to the hotel from the Airport?

Various options are available from Edinburgh Airport. There is a tram stop and Airlink bus stop located on Princes Street a short distance from our property and takes approximately 40 minutes from door to door.

Our Apartments

Do you have accessible rooms?

We do not currently have accessible apartments.

Do you have family rooms?

We have a variety of apartments suitable for families. Our apartments can accommodate up to 8 guests, in one, two, three-bedroom apartments and a 1500 sq. ft penthouse suite. Cots and high chairs are available upon request from reception.

Is there ironing facilities?

Irons and ironing boards are available in all of our apartments.

Are there hairdryers in the apartment?

Each apartment provides a hairdryer for your convenience.

Luggae Storage

Can we leave our luggage before check-in time and after check-out?

Yes, we provide free luggage storage to our guests before check-in and after check-out.

Do you offer to store luggage for non-residents?

We can store non-resident luggage for £5/piece.

Breakfast

How can I purchase breakfast hampers?

Guests can purchase breakfast hampers either by speaking with a member of our reception prior to or upon arrival or they can also add it as an enhancement whilst making their reservation. Please note these are subject to availability.

Meeting Room & Event Space

How can I hire your meeting room & event space?

Our stunning Penthouse suite can be transformed into a comfortable and personable space providing the perfect venue for corporate events, meetings, and special occasions. Offering 1,248 sq ft (116 sq m) of accommodation our stunning Penthouse has spectacular views of Edinburgh’s Old Town from the lounge and private balcony. Hire of the apartment also includes access to our stunning roof terrace which boasts eye-catching panoramic views of Edinburgh’s skyline.

Located in the very heart of Edinburgh, at the end of Princes Street, Princes Street Suites apartments are just a 10-minute walk from the Royal Mile and Holyrood Palace, a 10-minute walk from the banking center of the city, and a 10-minute taxi trip from the EICC and Edinburgh Castle.

We can provide everything that you may require to host a successful event.

Day rates are available for small groups of up to 12 people.

 

If you have any questions please contact our team

T: +44 (0)131 558 1600
E: info@princesstreetsuites.com

Corporate Bookings

How can contact you to discuss corporate rates?

If you would like to discuss corporate bookings please contact our team +44 (0)131 558 1600 info@princesstreetsuites.com

Extended Stays

How can I contact you to discuss extended stays?

If you would like to discuss extended stays please contact our team +44 (0)131 558 1600 info@princesstreetsuites.com

Guest Companion

What is the guest companion system and how can I access it?

The Guest Companion System allows our guests to manage their bookings. It enables our guests to view and amend their booking information as well as offers them the ability to check-in and check-out online. Guests can access their booking information at any point and can obtain further information about our services and the city as well as book additional enhancements. You can access our guest companion system at any point before, whilst you are staying with us, and after.

 

Click here to access the guest companion system

Coronavirus (COVID-19)

What safety procedures are in place?

Your safety & well-being

Here at the Princes Street Suites, the safety, comfort, and well-being of you and our team is our main priority. Therefore, we have acted, in line with government guidance, to ensure that you have a safe and enjoyable stay with us. These changes include the introduction of social distancing measures, the provision of hand sanitiser plus safety screens, and limiting lift usage. We’re also continuing to deliver the highest standards of cleanliness within the premises.

 

We are constantly monitoring and following the changes in recommendations and guidelines of the local government and health authorities, to continue working towards providing the best service possible while ensuring the safety of our guests.

Here are some of the changes we have made

· Cashless service – Contactless & credit card payments are only accepted to reduce unnecessary contact

· Be greeted by our ambassadors through a safety screen at the front desk, this is for extra protection for our guests and team.

· Hand sanitisers are available in all public areas, and all surfaces are regularly wiped down and disinfected.

· Lift usage will be limited to 1 person or household at a time

· Our breakfast service will consist of prepacked boxes consisting of a continental style breakfast

· You can order through Deliveroo or Uber Eats delivery, just ask them to pop it in the designated area for contact-free delivery. Remember to keep an eye on your app so you know when it has arrived.

· Our linen undergoes a high-temperature cleaning process and is laundered to the highest standards.

 

We understand that in these uncertain times our guests require further flexibility.

We understand that in these uncertain times our guests may need to change their travel plans at short notice.

To ensure you have this flexibility we recommend booking direct and selecting our flexible rate.

If you have any questions then please do contact us

+44 (0)131 558 1600 | info@princesstreetsuites.co.uk

Given the high volume of inquiries, it may take longer than usual for our teams to respond.

Discount Codes & Promotions

I have a discount code where do I provide the code when I book?

All discount codes are only redeemable when booking directly on our website or over the phone with a member of our reservations team. If you are making your reservation on our website you will see below the check-in and check-out dates ‘Have you got a promo code?’ this is where your discount code needs to be entered.

Gift Vouchers

How do I redeem my gift voucher?

You can redeem your gift voucher whilst making your reservation online via our website or over the phone with a member of our reservations team.

Pets

Are pets allowed in the hotel?

We are Pet-friendly but additional charges do apply for guests to bring their dogs so that we can do a deep clean before our next guests. We charge a fee of £20 per night.

Policies

What is your child policy?

Children of any age are welcome and will need to be accompanied by an adult throughout their stay. All cots are subject to availability. The minimum age for check-in is 18.

What is your privacy policy?

As an affiliated company of the Edinburgh Collection, our data is collected and processed by the Edinburgh Collection. Princes Street Suites is regulated by the Edinburgh Collection privacy policy.

 

At the Edinburgh Collection, we stress the importance of privacy and are committed to earning the trust of our guests by adopting high standards for the protection of personal information.

 

Our policy outlines the type of personal information we collect and receive and in order to comply with the general data protection regulation, this includes the circumstances in which we collect or receive personal information, the policies and procedures we have established outlining its use, storage, length of time we hold data for and for sharing certain types of personal information in certain limited circumstances. The procedures you should follow if you have any questions or requests in respect of your personal information or our policies and procedures and the person to whom such questions or requests should be directed, and the means by which to communicate with that person. The Edinburgh Collection privacy policy also highlights the procedure we are following in order to keep your personal data accurate and where necessary up to date as well as the procedure we would follow in case of a data breach.

 

In this policy ‘The Edinburgh Collection ‘ means The Edinburgh Collection LTD. and its affiliated companies, as they may exist from time to time, which include, without limitation, the subsidiaries which carry on a business that use the following names: The Edinburgh Collection, The Edinburgh Collection LTD. The words ‘we’ and ‘The Edinburgh Collection’ include the following hotels & serviced apartments Old Waverley Hotel, Haymarket Hub Hotel, Holyrood ApartHotel, and Princes Street Suites.

 

In this policy, personal information means information about you that is personally identifiable like your name, address, e-mail address, phone number, IP address and that is not otherwise publicly available and is not part of your work identification.

 

It also includes information on guest preferences and usage, when such information is supplied to or recorded by The Edinburgh Collection in the course of transacting business with an individual.

 

The Privacy Protection Policy does not apply to information regarding The Edinburgh Collection corporate customers. However, such information is protected by other The Edinburgh Collection policies and practices and through contractual arrangements.

 

How you may provide us with your personal information

  1. By making a reservation, checking-in, and by using The Edinburgh Collection services.
  2. By registering with The Edinburgh Collection newsletter.
  3. By providing it to us in communications regarding service delivery such as comment cards, emails, reviews.
  4. By providing the information to us by participating in a marketing initiative.
  5. By visiting our website, and social media pages.

Below we will outline the type of information typically collected in each of these circumstances, the reasons for doing so, how we will use it, store it, and how long we keep it for.

 

Making a reservation

When making a reservation or using The Edinburgh Collection services, it is necessary to have information to identify you, contact you, and to process your purchase and requests. This information usually includes your name, address, phone number, e-mail address, credit card number, expiration date, and language preference. It may also include if you choose to share that information with us, your preferences regarding the delivery of your services such as the type of room, type of bed, and the like. You may wish to have your purchase of The Edinburgh Collection’s services recognised in a third party’s loyalty program with which The Edinburgh Collection has a relationship. To do so will require you to provide us specific verification information such as your membership number in the third-party program. We also offer exclusive discounts from time to time that may have qualifying criteria. Sometimes we offer special offers to, for example, seniors or for children. To assess your eligibility and process your reservation correctly, we need to record your date of birth at the time of booking. You may be required to provide personal identification with your date of birth to verify this upon check-in.

 

The Edinburgh Collection is a small portfolio of hotels in Edinburgh, UK. Your personal information is shared with the hotel where you intend to stay and those of its employees involved in delivering the service to you to the extent necessary for them to do so and to process the transaction. All hotels that are managed by The Edinburgh Collection are required to agree to abide by the terms of this Privacy Protection Policy.

 

From time to time, we offer packages or other services that involve third parties. If you are partaking in such a package or service, your personal information will be shared with that third party to the extent necessary to provide that service and process the purchase or request.

 

The Edinburgh Collection may use the information you provide to send you offers and information about The Edinburgh Collection services and those of select third parties. Your information will not be given to these third parties but rather the offer of the third party will be provided to The Edinburgh Collection which will manage the distribution.

All data collected through the process of a booking or transactions will be kept for 6 years accordingly to the tax legislation requirement, with the exception of digital Credit Card details which are automatically erased 24 hours after checking out. Physical credit card details will be destroyed within two weeks following check out.

 

Information provided to us in communications regarding service delivery such as comment cards, emails & reviews

Information provided to us in such a fashion will be used solely to record your comments, communicating with you in respect of them, reviewing them with the subject hotel and hotel personnel, to recognise employees for excellence of service delivery, and for developing improvements in service delivery.

 

The Edinburgh Collection offers you the ability to receive targeted, timely notification of time-sensitive offers

To sign up for this service, we require you to provide us with your e-mail address, first name, last name, language preference, and country of residence. Based on the lawful basis of consent, you are required to opt-in if you would like to receive our newsletter and offers. By opting in you give your consent for us to keep your data for six years. You may unsubscribe at any time using the link provided on every e-mail message, and you will no longer receive e-mail offers and promotions for the specified subscription or website, as the case may be. You may at any time in the future opt-in to receive e-mail offers.

 

By visiting one of our websites and social media pages

We use “cookies” on our websites. Cookies are pieces of information that an Internet site transfers to your hard drive for record-keeping purposes. The use of cookies is an industry-standard — you’ll find them almost everywhere on the Internet. The Edinburgh Collection uses cookies to recognise visitors when they return to our sites. Once we know it is you, we can customise your online visit.

 

We may also evaluate our content and services and tailor our websites, for visitors, based on other information we collect. Such as IP addresses, which are numbers assigned to your computer whenever you use the Internet, pixel tags (or clear gifs), and the type of Internet browser or operating system you are using. This information is collected in the aggregate, but we may tie it to your personal information through cookie use as described above.

 

We use Hotjar and Google Analytics to measure how visitors interact with content on our websites. We also use Facebook Custom Audiences to ask Facebook to show you ads that are customised based on your interaction with our websites or our Facebook applications and to measure how you interact with those ads. All of these services use cookies and similar technologies, such as web beacons, tags, and embedded scripts, to record information about your interaction with our websites. Additional information on how these services use such technologies can be found on Google’s website, and Facebook’s website. The principles summarise how Google protects information collected through Google Analytics. Facebook’s Data Use Policy describes how Facebook protects information collected through Facebook Custom Audiences.

 

Why we collect personal information

  1. To establish and maintain a responsible commercial relationship with you and to provide ongoing service. On the basis of your consent, we may securely hold your data for marketing purposes and will store proof of your consent. You may also withdraw your consent concerning the use of your personal information for marketing purposes or at any time. E-mail us at GDPR@theedinburghcollection.com, using ‘Unsubscribe’ as the subject line, and provide us sufficient personal identifiers so we can act effectively on your request.
  2. To understand your needs and preferences. We maintain a record of the products and services you receive from us, and we may ask for additional information so that we can serve you better. For example, we may record your preference for the type of room. This information will be held on the basis of legitimate interest for a maximum of 20 years in our PMS and will only be processed in case of rebooking.
  3. To develop, enhance, market, or provide products and services. For example, we look at our guests’ use of our services so that we can understand better how to improve our services. This data will be held for a maximum of a year. After a year the data will be processed anonymously for us to build statistics on market trends.
  4. To manage and develop our business and operations. For example, we analyse guest patterns of usage of our hotels and services to help us manage them efficiently and plan for future growth. This data will be held for a maximum of a year. After a year the data will be processed anonymously for us to build statistics on market trends.
  5. To meet legal and regulatory requirements. With regards to the tax legislation, we have the obligation to keep invoices and registration cards for 6 years. After checking out this data is safely stored and is not subject to any more processing unless it is requested by a legal authority.

 

When do we disclose personal information?

We disclose personal information only in these limited circumstances:

  1. We may disclose a guest’s personal information to a person who, in the reasonable judgment of The Edinburgh Collection, is seeking the information as an agent of the guest – for example, a travel agent who is booking a reservation on behalf of the guest.
  2. Personal information will be shared with The Edinburgh Collection hotel for which your reservation has been made so that they may provide the services you have reserved.
  3. Personal information may be shared with other The Edinburgh Collection hotels so that they may better provide services to you in the event you wish to travel to that The Edinburgh Collection hotel in the future.
  4. Personal information will be shared with a third party involved in supplying the guest with the services they have purchased to the extent necessary to affect the supply and the processing of the transaction.
  5. Personal information may be shared with a third party retained by The Edinburgh Collection to perform functions on its behalfs such as reservations handling, data processing or storage, guest surveys, or research.
  6. Personal information may be shared with an agent retained by The Edinburgh Collection to evaluate a customer’s creditworthiness or to collect a customer’s account.

7.Personal information may be shared with a public authority or an agent of public authority if in the reasonable judgment of The Edinburgh Collection it appears that there is an imminent danger to life or property which could be avoided or minimised by disclosure of the information, or which disclosure is compelled by legal authority.

Any such disclosure of a guest’s personal information by The Edinburgh Collection to a third party will be made only on a confidential basis conditioned upon the information being used only for the purpose for which it has been disclosed.

In order to make sure your data is safe and secure we make sure our partners and third party respect the general data protection regulation by checking and keeping a copy of their own privacy policy

 

Principles

  1. The Edinburgh Collection will not collect, use, or disclose your personal information for any other purpose than those identified above, except with your consent.
  2. The Edinburgh Collection will protect your personal information with appropriate security safeguards.
  3. The Edinburgh Collection will take appropriate steps to protect the confidentiality of your personal information when dealing with third parties.
  4. The Edinburgh Collection will strive to keep your personal information as accurate and up to date as is necessary for the purposes identified above.
  5. The Edinburgh Collection will honor your request to access your personal information within a month following your inquiry. Please note that if GDPR advises that a request can be made via any channel, but we recommend you send us an email at GDPR@theedinburghcollection.com for best practices.

You are always free to refuse to provide personal information to us.

However, in either case, this may limit our ability to serve you.

 

If you have questions or concerns about our privacy practices or wish to request in respect of your personal information, please contact our marketing department at GDPR@theedinburghcollection.com or if you prefer by writing to us at:

 

The Edinburgh Collection

1 Nether Bakehouse,

Holyrood,

Edinburgh,

EH8 8PE

Accessibility

Is the property easily accessible with a wheelchair?

We are fully accessible by wheelchair. Our friendly team will be happy to assist you throughout your stay.

Group Bookings

How do I make a group booking?

When booking more than 5 rooms, different policies and additional supplements may apply. If you would like to discuss this in more detail please contact our team +44 (0)131 558 1600 info@princesstreetsuites.com

Complaints

Where should I direct a complaint?

If you would like to discuss any complaints please contact our team and we will get the hotel manager to contact you to discuss your issue as soon as possible +44 (0)131 558 1600 info@princesstreetsuites.com

Payment Options

Which cards are accepted?

American Express, VISA, Master card, Maestro, SOLO